Return & Refund Policy
We want you to be fully satisfied with your purchase. If you are not happy with your order, you may request a return or refund under the following conditions.
Eligible Products
Returns are accepted for:
Return Eligibility
- Items must be unused, unwashed, and in original condition.
- Original tags and packaging must be intact.
- Return request must be raised within 7 days of delivery.
Non-Returnable Items
Returns or exchanges will not be accepted if:
- The product has been used, washed, damaged, or altered.
- Tags or original packaging are missing.
- Return request is made after the return period.
Refund Process
- Once the returned item is received and inspected, the refund will be processed.
- Refund amount will be credited to the original payment method within 5–7 business days.
- In case of Cash on Delivery orders, refund will be processed through bank transfer or UPI.
Exchange Policy
- Exchanges are allowed only for size issues or defective products, subject to stock availability.
Damaged or Wrong Product
If you receive a damaged, defective, or incorrect item, please contact customer support within 48 hours of delivery with product photos.
Return Pickup
- Reverse pickup will be arranged where service is available.
- If pickup is unavailable in your area, you may be asked to ship the product to the provided return address.
Customer Support
For return or refund assistance, contact:
ragway.com@gmail.com